HOW LONG DOES STANDARD DELIVERY TAKE?
We always endeavour to get your order to you as quick as possible! Standard delivery to the Republic of Ireland takes 5 to 7 working days. Standard delivery to the UK, Mainland Europe, the United States and the Rest of the World can take 7 to 15 working days. Delivery to the Republic of Ireland and Northern Ireland can take longer when a Sale or Clearance promotion is on or if your order is being dispatched from a different location.
HOW MUCH DOES DELIVERY COST?
Standard delivery to anywhere in Ireland including Northern Ireland is free when you spend over €80 and costs just €7 if you spend less. Standard International delivery, see table below for the list of countries we deliver to and the delivery costs.
|Zone 1 – €15|
CAN I TRACK MY ORDER?
Yes, once you order has been dispatched from our warehouse.
WHO WILL DELIVER MY ORDER?
Your order will be delivered by An Post or Pony Express in the Republic of Ireland. All delivers elsewhere will be by your local postal service.
CAN I TRACK MY DELIVERY?
Yes, an email with be sent to confirm dispatch which will have the information regarding shipping details.
WHAT HAPPENS IF I AM NOT AVAILABLE WHEN YOU TRY TO DELIVERY MY ORDER?
If you are unavailable and your order is being shipped by An Post they will leave a docket and you can call to your local An Post Sorting Office to collect your package. If your order is being shipped by Pony Express then please contact us on firstname.lastname@example.org or +353 86 048 0227. Anyone outside of the Republic of Ireland, orders that can not be delivered will be based on your local postal service.
WHAT HAPPENS WITH IMPORT DUTIES, TAXES AND CUSTOMS CHARGES?
Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY ORDER?
In the unlikely event you don’t receive your order, please contact us straight away, the quickest way is via email.