HOW DO I RETURN MY ORDER?
If you don’t like something or it doesn’t fit, you have 14 days to return it to us. Sale items cannot be returned. Fill in the return form that was enclosed with your order or enclose a note detailing your name, address, contact number and reason for return.
In the unlikely event that your order is incorrect, please contact us at firstname.lastname@example.org so that we can arrange the return for you.
Customers must provide proof of purchase which clearly states the date of the purchase and the purchase price, to return or exchange a product. Incomplete orders or items missing from orders on receipt of order OR goods damaged in transit, we MUST be notified within 3 working days of any discrepancy between goods received and any documentation
WHEN WILL THE MONEY BE CREDITED TO MY ACCOUNT?
Returns are usually processed in the first few days they have been received back to our warehouse but please allow 7-10 working days for the refund to show up in your account. This will be dependent on how long your bank or card issuer takes to process the refund on their side and it’s something we have no control over.
We will refund you by the same method as the payment you used when you originally placed your order, for customers using credit or debit cards this will be refunded back onto the same card.
WHAT HAPPENS IF I WANT AN EXCHANGE?
We do not offer exchanges on goods returned by post, instead simply return the item and place a new order online. There is no exchange on sale items.
What happens if the item is faulty?
If you are unhappy due to a perceived technical product fault or mis-described product, please contact us straight away. The quickest way is to email email@example.com We will NOT accept returns of rackets that have String Upgrades.
Determination as to whether a product is faulty or not will be at the sole discretion of Racket Central.
Racket Central reserves the right to have reasonable time to make decisions on the product. We commit to reverting to the customer with a decision within 10 days.
Customers will be offered in this order: Repair, Replacement, Refund.
Where a product is determined to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred.
Please note that runners cannot be machine washed and will ultimately damage your shoes. Items will not be accepted for return if they have been machine washed.
WHO PAYS FOR THE RETURN?
You will need to pay the return postage costs, unless the item is faulty.
We also recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility. If returning a racket, it will only be accepted by signed courier.
Other Important Information
It’s important to point out that all goods must be unused / unworn, have the original labels attached & footwear must be in the original box if provided.
Personalised items are exempt from the returns policy. Any items that have been subject to customisation (eg. custom restring or regrip) cannot be returned, as the original characteristics of the item have been altered and cannot be accepted as a return, unless there is a manufacturing fault with the original item.